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If you have a question but cannot find what you are looking for, feel free to contact us!

Purchasing a series

During checkout, you will be prompted to create a new user account. (If you are an existing customer, you can sign in to your account on the checkout page).

Once payment is successful, you will be taken to a confirmation page where you can immediately download your files and click on the link provided to access the series.

Subsequently, you can access the series again any time you like, by signing in to your account.

Yes, the series are completely online, and can be accessed from anywhere around the world.

The video messages are concise and bite-sized in style, with each message typically around 10 minutes long.

Certainly. You can watch the video message, listen to the song videos, and open the pdf e-booklet online on any device.

In order to download the songs into your iTunes/other provider, however, you will need a laptop/computer.

The download links will expire 60 days after your purchase, so do remember to download your files before then.

No, but you will be able to watch them online at your own pace.

The individual songs are also available for purchase or streaming on iTunes, Apple Music, TikTok, Pandora, Spotify and more.

To get the full message and meaning of the songs, we highly recommend looking at the related video messages as well. If you prefer not to purchase any of the packages, remember to check out all our free content! 🙂

For security reasons, each JStorylive account can only be logged in to a maximum of two sessions at each time. If you have family/friends who are keen to journey together, you may wish to consider our group/pair bundles at discounted prices.

Purchasing a group/pair bundle

The group/pair bundle could be right for you if:

  • You are a group/ministry leader
  • You would like to get the series with a friend and journey together
  • You are getting the series as a couple or family

etc…or it can simply be a discounted way to get the series if you are buying as a pair or group!

After checking out, you will receive an email with your coupon access code.

You will simply need to forward the access code with the provided instructions to your group/friend. Each person in your group will then use the same code to “redeem” the series. Each will create his/her own individual account to access the series.

Yes, you can. You do not have to use the group/pair bundle for yourself if you already have the series.

Definitely! Feel free to mix and match according to your needs.

Just a note: you will get two access codes in total if you mix and match (one code per bundle type).

Don’t worry! You can retrieve your access code by heading to your account > purchase history > click “view” to open the relevant order and see the access code(s).

Payment/refund policy

We accept the usual credit and debit cards, including Visa, MasterCard, Discover and American Express. Payment will be processed via Paypal secure gateway.

We do not offer refunds or cancellations. However, if you run into any issues, please contact us and we will be happy to help!

Access my series

Log into your account here.

After logging in, you will automatically be directed to your personal dashboard. Scroll down to view all your purchased content.

If you leave the page to browse other pages of our website, you can return to your dashboard by clicking “Dive In” on the top right hand corner of the site menu.

If you are still on the confirmation page, please try refreshing the page. The links should appear after the refresh.

If you are no longer on the page, not to worry. A confirmation email with the download links would also have been sent to your inbox shortly after your purchase.

Alternatively, you can also access your download links via your account dashboard > purchase history.
Click to “view” the relevant order. Your download link(s) and details should appear.

For security reasons, each JStorylive account can only be logged in to a maximum of two sessions at each time. If you have family/friends who are keen to journey together, you may wish to consider our group/pair bundles at discounted prices.

Redeem my group/pair bundle

If you are the purchaser of the group/pair bundle, you can also retrieve your access code(s) in your purchase history > click “view” to open the relevant order and see the access code(s).

If you have received the order confirmation email but do not see any coupon displayed under “Coupons Received”, it may be because the email is not displaying properly in certain email apps.

You can retrieve your access code(s) in your account > purchase history > click “view” to open the relevant order and see the access code(s).

You can see the remaining value in your coupon access code by checking your purchase history > click “view” to open the relevant order. The remaining value will be displayed within the coupon (e.g. $11.98: there are 2 remaining series yet to be redeemed).

Manage my account

You can reset your password here.

If you have forgotten your username as well, not to worry. The email sent to you when you reset your password will also contain your username.

Log into your account here.

After logging in, you will automatically be directed to your personal dashboard.

  • Scroll down to the “manage my account” section, and click on “account info“.
  • Go ahead and change your information, and save changes.

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